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Return Policy

Product Inspection Period

If you wish to request a return, please contact our customer service team within 7 days of receiving the product and provide the following information: Full name, order number, contact phone number, product name(s) to be returned, reason for return, and supporting photos. Upon receipt of the above information, our customer service team will assist you with the return or refund process.

Customer Service Email: admin@pearlpowerhk.com

Return Conditions

a. Returned products must be unused and free from any damage, stains, or defects caused by non-manufacturing factors.
The 7-day inspection period provided under consumer protection laws is intended solely for you to evaluate whether the product meets your needs and does not constitute a trial period.
If specified by our store, the product must be returned with complete original packaging (including the outer box); otherwise, the return will not be accepted.

b. Returns will not be accepted under the following circumstances:

Requests made after the 7-day inspection period has expired.
Products that have been opened, used, or damaged due to human factors, including but not limited to stains, malfunctions, breakage, wear and tear, scratches, abrasions, or contamination.
Incomplete return packaging, or missing invoices or accessories.
Malicious or excessive return requests.

Return Process

Please contact our customer service team with your order number and reason for return.
We will confirm return eligibility and provide return instructions and authorization.
Please ship the product back to our company.
Upon receipt and inspection of the returned product, we will process your refund within 7–10 business days.

Refund Policy

Once the return is approved, the refund will be issued directly to the original payment method.
Unless the product is defective, return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
For defective products or items damaged during delivery, we will cover the return shipping costs and offer a replacement or a full refund.

Exchange Policy

We do not offer direct exchanges.
If you wish to exchange a product, please first complete the return process and then place a new order.